Influence of Gender, Age, Type of Business and Originating Country of Quality Control Circle on Tools, Processes and Measurements by Using Content Analysis

This research tries to identify correlation among four independent variables of the QCC (Quality Control Circle); genders of the QCC participants, seniority of the members, type of business and country of origin of QCC with dependent variables: tools used to solve the problems in QCC, process or steps used, and measurement of the result applied by QCC.

The only the country of origin as independent variable likely correlates with the tools used and process applied in QCC. The abroad (outside Indonesia) QCC tends to be more unstructured. On the other side, QCC Indonesia is likely more structure in using tools and keeps 8 steps of problem solving perfectly in QCC.

This may implies that QCC Indonesia is rigid in follow the QCC rule that may causes less creativity, high reluctance to change for QCC improvement and more concern to the criteria competition rather than the quality improvement it self. Both cluster, QCC Indonesia and QCC abroad agree that measurement of the QCC result tends to be more quantitative, especially financial measurement.

The method used is content analysis from the QCC reports in the Proceeding of the convention and calculated by ANOVA (Analysis of Variance). The sample used is from all participants of International Convention in Quality Control Circle (ICQCC) 1991 in Bali.

QCC reports calculated in this research include 62 QCC participants from ICQCC 1991that consist of from Indonesia (31 QCCs) and from aboard (27 QCCs) that are Thailand (6 QCCs), Singapore (6 QCCs), Japan (4 QCCs), India (4 QCCs), Malaysia (3 QCCs), Korea (3 QCCs), China (2 QCCs), China Taipei (2 QCCs), and Hong Kong (1 QCC). This research paper is still in progress for comparing the participants of ICQCC 2006 in Bali that has been held in the end of November 2006.

Published in Journal of Technology and Operation Management Volume 2 Number 2, July 2007, Universiti Utara Malaysia.

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Yanto Sidik PratiknyoYanto Sidik Pratiknyo, PPM Business and Management School, Jakarta, Indonesia.
Founding Member of International CEFE Association for Entrepreneurship, Frankfurt Germany

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